Refund policy
Return and Refund Policy — Mini Ops
Store: Mini Ops — miniopsdioramas.com
Contact: support@miniops.com
Overview
At Mini Ops, we want you to be satisfied with your purchase of a high-quality Japanese blade. Below you will find our return and refund policy for deliveries to Germany, Austria, and Switzerland.
Delivery Time
Important Notice: The estimated delivery time is 15 to 45 calendar days from order confirmation for Germany, Austria, and Switzerland. Please take this timeframe into account when submitting return requests.
Right of Withdrawal
As a consumer, you generally have the right to withdraw from your purchase within 14 calendar days of receiving the goods (distance selling regulations, subject to the applicable national laws).
To exercise your right of withdrawal, please send an email to support@miniops.com including your order number and your request to cancel.
Return Conditions
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Returns must generally be made within 30 days of receipt, unless otherwise required by law.
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The item must be in its original condition: no misuse, no damage, and complete with packaging and accessories.
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Returns will not be accepted for items damaged due to improper use, sharpening, or modifications made by the buyer.
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In case of a suspected manufacturing defect, please contact us immediately for review and further instructions.
Non-Returnable Items
Certain items (e.g., custom-made products or hygiene-sensitive goods) may be excluded from returns. Such exceptions will be indicated in the product description or during the purchase process.
Return Process
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Email support@miniops.com with your order number, reason for return, and photos if applicable (in case of damage).
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Wait for our return authorization and instructions. Please do not send anything back without our prior approval.
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Ship the package according to our instructions and keep the shipping receipt until the return process is completed.
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After receiving and inspecting the item, we will notify you regarding your refund or exchange.
Return Shipping Costs
Return shipping costs are generally the responsibility of the buyer, except when:
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The item has a manufacturing defect;
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You received the wrong item;
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Or applicable law requires the seller to cover the costs.
In justified cases, we will reimburse return shipping costs upon presentation of the shipping receipt.
Refunds
After inspecting the returned item, we will issue a refund using the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider; typically, refunds are processed within 14 business days after approval.
Exchanges
If you wish to request an exchange, please contact support@miniops.com so we can confirm availability and any additional shipping costs.
Defective Goods or Lost Shipments
If your shipment arrives damaged, defective, or does not arrive at all, please send us photos and all relevant documentation. We will investigate the matter with the shipping carrier and offer a refund or replacement.
Miscellaneous
By making a purchase on miniopsdioramas.com , you agree to this policy. We reserve the right to update this policy; any changes will be published on this page.
If you have any questions, contact: support@miniops.com